Privacy Policy
Last updated: May 19, 2025
This document defines the rules for the processing of users’ personal data collected by Swayfy, a company
providing hosting services through the website https://swayfy.xyz.
The data controller of the users’ personal data is the service provider (Swayfy).
To contact the data controller, please send an email to: support@swayfy.xyz.
Scope and Purpose of Data Processing
User data is processed in order to conclude a contract between the user and the service provider, or to perform
a contract entered into at the time the user accepted the Terms of Service and deposited funds into the virtual
wallet.
The platform only processes the following personal data:
- Email address
- Username
- IP address
Swayfy makes every effort to ensure the security of users’ personal data and ensures that:
- All data is processed in accordance with applicable law;
- The purposes for which data is collected are clearly defined and lawful;
- Data is not further processed in a manner inconsistent with those purposes;
- Data is accurate, relevant to the purposes for which it is processed, and retained in a form that permits
identification no longer than necessary for those purposes.
Data Sharing
User data may be shared with third parties only in the following cases:
- If necessary to sign a contract or send correspondence, data may be shared with postal and courier service
providers;
- If electronic payment is used, the controller will share necessary data with the payment processing entity;
- User data may also be shared with legal, IT, and accounting service providers, or with third parties
involved in organizing training or educational events.
User Rights
Each user has the right to:
- Access their personal data – including confirmation of whether it is being processed and how;
- Correct, update, or delete their personal data, or supplement it if incomplete;
- Transfer their data / restrict its processing;
- Object to the processing of personal data;
- Lodge a complaint with a supervisory authority if data processing violates GDPR regulations.
Data Retention
User data is processed for the duration of the hosting service, and thereafter until any claims arising from
the agreement expire.
If the user has given consent for marketing communications, data will be processed until that consent is
withdrawn.
Data Protection Measures
Swayfy implements measures appropriate to the type and sensitivity of the data to protect it against
unauthorized access, unlawful processing, alteration, loss, damage, or destruction.
User data is not shared with any external organizations or used for profiling..
Cookies
Cookies are used solely to store information about the currently logged-in user's account.
Changes to the Privacy Policy
The data controller reserves the right to amend this Privacy Policy at any time. Users will be notified of changes by the publication of an updated version on the website. Continued use of the service after such changes constitutes acceptance of the new Privacy Policy.
Terms of Service
Last updated: May 19, 2025
Definitions
Service Provider, Hosting – hereinafter referred to as Swayfy, offering hosting and
related services.
Platform – the hosting platform Swayfy, including all its subpages.
Client – a user utilizing the services provided by the platform.
Server/Servers, Service/Services – virtual resources leased by the client through
the platform, intended
for
specific tasks.
User Panel – the website used to manage the user's account and purchase
services.
Server Panel – the website that allows management of the purchased
server/service.
Wallet – a system that stores funds deposited into the user's account, used for
service payments or purchases.
Subdomain – an additional domain through which the server can be accessed.
General Provisions
- The Swayfy platform offers virtual wallet top-ups and hosting services paid through deposited funds.
- By registering an account, the user agrees to these terms and conditions.
- If any rule is violated, the administration has the right to delete the user’s account and/or purchased
services without a refund.
- Appeals to administrative decisions can be submitted via the contact email provided on the website, within a
maximum of 7 days.
- Individuals depositing money must follow the terms of third-party providers listed in the platform’s privacy
policy.
- Any actions that may harm Swayfy or its users are strictly prohibited.
- Users are responsible for securing their account, personal data, and service credentials.
Registration
- To register, users must be at least 18 years old or have consent from a parent/legal guardian.
- Temporary or disposable email addresses are not allowed during registration.
- A user may only have one account on the platform.
- Login credentials must be kept confidential.
- For account deletion or data access, users must contact Swayfy via email at: support@swayfy.xyz.
Terms Modifications
- These terms may be modified at any time; all users must be notified of such changes.
- If a service was purchased before the change, the previous terms apply for 30 days after the update. After
this period, users must accept the new terms to continue using the service.
- This change is in accordance with Article 8 of the Polish Consumer Rights Act of May 30, 2014 (Journal of
Laws 2014, item 827).
- Login credentials must be kept confidential.
- Continued use of the platform after the service expiry date requires accepting the updated terms via the
site interface.
Service Purchase
- A modern web browser and internet connection are required to use the service.
- Deposited wallet funds can only be used for service payments.
- Some payment methods may charge additional fees, which are displayed during checkout.
- Wallet funds are non-refundable.
- Servers include parameters like storage, RAM, SWAP memory, CPU share, IP address, and ports.
- Server validity is 30 calendar days.
- Users must pay for services regularly to maintain them.
- Users have 7 days to pay for a service. After this period, it is permanently deleted along with its data.
- Support reserves the right to deny assistance in cases of abusive language or disrespectful behavior.
- Server resources are shared with other clients.
- The provider strives to minimize performance issues related to resource sharing. Overcommitment of physical
resources may occur, which is standard in hosting environments.
- VPS/VDS services include access to a virtual machine with an operating system, which the user can change.
Complaints and Cancellations
- Complaints regarding electronic services can be submitted via the email address listed on the platform.
- The complaint should include as many details as possible: issue type, date, contact info, server UUID, etc.,
to assist with processing.
- Complaints will be addressed within 14 days.
- Responses are sent to the user’s email or another preferred contact method.
- In the case of complaints or 14-day withdrawal, funds are refunded to the hosting wallet. Hosting may deduct
costs incurred during service provisioning.
- Wallet refunds are only available when no services are available for purchase.
- A service may be unavailable for up to 12 hours per month without prior notice.
- Service downtime caused by external factors (e.g. power outages, DDoS attacks) or maintenance does not count
toward the above limit.
- Swayfy will make efforts to minimize planned downtime due to updates, hardware replacements, and other
factors.
Service Usage
Services must be used only as intended, according to the name and category of the offer and applicable law. In
particular, the following is strictly prohibited:
- Conducting attacks or security tests on computer systems, networks, or services of other clients.
- Port scanning.
- Distributing, storing, or processing illegal content, including leaked data, pornography, malware, etc.
- Sharing or using content in violation of licensing terms.
- Hosting gambling, phishing, or other illegal services.
- Mining cryptocurrencies.
- Excessive long-term use of CPU, disk, or bandwidth (by throughput or packets per second).
- Tunneling internet traffic, including running proxy/VPN servers or setting up other tunnels, without prior
consent from the provider.
Privacy Policy Reference
These Terms are consistent with our Privacy Policy.
Copyright Policy
Last updated: April 28, 2025
1. Reporting Infringement
If you believe your work has been copied or used unfairly on Swayfy, please email:
- Your name or pseudonym.
- Description of the content.
- URL of the infringing material.
- Your contact info.
- A statement that you believe the use is unauthorized.
- Your signature (typed or scanned).
Send all requests to support@swayfy.xyz.
2. Counter Notice
If you believe content was taken down by mistake, send a notice with:
- Signature.
- Details of what was removed.
- Statement under penalty of perjury that you have the right to post it.
- Your contact details.
- Consent to jurisdiction in your country’s court system.
3. Repeat Infringers
Accounts repeatedly posting infringing material may be blocked or terminated.
4. Legal Basis
This policy complies with global copyright norms including DMCA and EU directives.